District 2 FAQ

What is the city’s noise ordinance?
What is the city’s solicitation ordinance?
What are the regulations for parking RVs on public streets?
Who is responsible for the landscaping in the median of Grand Avenue?
How much of my property tax goes to the City of Surprise?
What streets in District 2 are scheduled for repair/maintenance in the five-year street improvement plan?
If a street light is out in my neighborhood (Sun City Grand/AZ Traditions), whom do I contact?
Who is responsible for the sidewalks in Sun City Grand?
Whom do I contact about my water bill?
What is the False Alarm Ordinance?
Does the city have a Hazardous Waste Disposal Program?
When will intersection improvement work begin at the Bell/Grand intersection?
When is Costco coming to Surprise?
What is happening along the Loop 303?

Q.) What is the city’s noise ordinance?

A.) Sec. 34-105. Noise.

(a) It is declared to be a public nuisance and it is unlawful for any person owning or operating or in control of any restaurant, hotel, dancehall, show, store or any place of public amusement, entertainment or accommodation, to play or permit to be played any music or musical instrument, whether played by individuals, orchestra, radio, phonograph, music box or other mechanical device or means, in such a loud or unusual manner as to be offensive to the senses, or so as to disturb the slumber, peace and quiet or otherwise interfere with or annoy the comfortable enjoyment of life or property of any considerable number of persons in the neighborhood, and is no less a nuisance because the extent of the annoyance inflicted is unequal.

(b) It is unlawful to play, operate or use any device known as a sound truck, loudspeaker or sound amplifier, radio or phonograph with loudspeaker or sound amplifier or any instrument of any kind or character in a manner that the same emits loud and raucous noises and is attached to and upon any vehicle.

(c) It is unlawful within the city limits for any person to play, or to cause or permit another person to play, a radio, stereo, phonograph, tape player, CD player, television, or other similar sound-producing device at an unreasonably loud volume which disturbs the peace or quiet of a neighborhood, family, or person. This prohibition applies regardless of whether the device is stationary or portable, or whether it is located within a building, within a vehicle, or at any other place.

(d) It shall be unlawful for any person to perform any construction or repair work, or operate any construction-type equipment or device within any residential zone or within any residential designation within a planned area development (PAD) zone between the hours of 9:00 p.m. and 5:00 a.m. which causes to be made or continued any loud, unnecessary or unusual noise that disturbs the peace and quiet of any neighborhood or which causes discomfort or annoyance to any reasonable person of normal sensitivities residing in the area. This prohibition shall not apply to persons performing construction or repair work, or operating any construction-type equipment or device in connection with public works projects or to a person performing emergency repairs.

(e) Every person who violates a provision of this section is guilty of a class 1 misdemeanor.

(Code 2007, § 9.12.010)

State law reference— Authority to suppress noise, A.R.S. §§ 9-240(B)(15)(b), 9-499.01.

Q.) What is the city’s solicitation ordinance?

A.) at the front door of a residence. If materials are left on a driveway, garage door, or any place other than at the front door; the solicitor will be in violation of the Solicitation Ordinance and subject to monetary fines. NOTE: Solicitors are prohibited at any residence which displays a “No Solicitation” or “No Soliciting” at or near the home address numbers.

A solicitor is any person, business, or entity who attempts to make contact with an occupant of a residence either personally or through the use of a business card, handbill, brochure or flyer for the purpose of advertising or attempting to sell a good or service.

Canvassers are exempt from this ordinance. That includes: A person who attempts to make personal contact with an occupant of a residence for the purpose of attempting to discuss or fundraise for a political party, issue or candidate, religion, philosophy or ideology. Newspaper or editorial-based content is also exempt from this ordinance and is protected under the First Amendment of the U.S. Constitution.

Reports of solicitation violations should be reported to the City of Surprise Code Enforcement Division at (623) 222-3013, Mon- Fri, 8 am – 5 pm. Please leave a voicemail message during non-business hours. NOTE: Do not call the Police Department to report a solicitation violation.

Q.)What are the regulations for parking RVs on public streets?

A.) Sec. 54-114 of the Surprise Municipal Code states:

No person shall park a recreational vehicle or utility trailer on any street within a residential zone, except a person may park a recreational vehicle or utility trailer for a period not to exceed 72 hours up to two times per month; provided, the recreational vehicle or utility trailer does not block the driveway of another property owner. Under no circumstances shall persons be allowed to inhabit a recreational vehicle while parked on a street.

No person shall park a truck, recreational vehicle, or utility trailer in the front, side, or rear yard of any residence, so that any portion of the truck, RV or utility trailer is closer to the front street than any portion of the residence, unless the truck, RV, or utility trailer is completely hidden from view in a garage or other permanent structure specifically intended for such use.

Q.) Who is responsible for the landscaping in the median of Grand Avenue?

A.) The City of Surprise is responsible for maintaining the median landscaping on Grand Avenue.

Q.) How much of my property tax goes to the City of Surprise?

A.) Several government agencies receive a portion of your property tax dollars, with public education receiving the vast majority. On your property tax bill you can see which agencies collect property tax, each agency’s tax rate, and the exact amount each agency receives.

For every property tax dollar you pay, The City of Surprise receives approximately $0.07 (7 cents). This represents one of the lowest municipal property tax rates in the Valley.

Q.) What streets in District 2 are scheduled for repair/maintenance in the five-year street improvement plan?

A.) The City is in the process of developing and implementing a five-year Pavement Preservation Program based on the Overall Condition Index (OCI) which assigns a numerical condition rating to all streets.

In FY15, the City in partnership with an engineering consultant will be assessing the street condition for the entire City.  This process is underway, with results expected in early spring.  The updated OCI survey will be used to inform and prioritize a five-year Pavement Preservation Program to ensure the City receives the most value with the limited resources allocated for infrastructure maintenance.

The pavement preservation program for FY15 was based on existing data and includes 45 lane miles of street maintenance in District 2 including Goldwater Ridge and streets in Granite Falls I & II,  Jasper Point, The Enclave, Ocotillo, Estancia, Catalina, The Regent, Saguaro, Havasu, Sierra, Cimarron, Carlsbad, Pima, Mission, Santa Fe, Reserve, Artesia, and The Manors.

Q.) If a street light is out in my neighborhood (Sun City Grand/AZ Traditions), whom do I contact?

A.) Street lights in District 2 are maintained by APS. You can report a street light outage online via APS at this link:

http://www.aps.com/en/_layouts/APScom/ApsServices/ReportStreetlightOutage.aspx.

Or call APS at 602.371.7171.

Q.) Who is responsible for the sidewalks in Sun City Grand?

A.) The City of Surprise is responsible for maintaining the sidewalks in Sun City Grand.

Q.) Whom do I contact about my water bill?

A.) Billing Service Provider for District 2 is: Epcor Water 1-800-383-0834

Q.) What is the False Alarm Ordinance?

A.) engagement process, the Surprise City Council in the Spring of 2014 approved a False Alarm Ordinance designed to reduce the number of false alarm calls phoned into Surprise Police. Only 1 in 1,000 intrusion alarm calls are the result of criminal activity, and according to Surprise Police, the Department receives about 4,000 such calls a year.

The ordinance requires alarm companies or owners to establish more certainty that criminal activity is probably present before calling for a police response.

The alarm company or the property owner can verify potential criminal activity through the following means:

  • Audio or video surveillance
  • An eyewitness
  • Two separate zones activated and no response by the owner to alarm company calls
  • A verification from the owner to the alarm company that the alarm is valid

If the police respond to a verified alarm and discover no evidence of criminal activity, officers log the call as false and a 365-day “clock” begins.

If an alarm company or owner verifies an alarm and asks for police response a second time within 365 days, and police discover the alarm is again false, alarm owners are asked to take steps to fix whatever may be causing the false alarms.

After a third report of a verified alarm turns out to be false, the department will cease responding to such alarms until 365 days from the first verified, false alarm has passed.

This ordinance will NOT change the way police respond to panic, robbery, or hold-up alarms. Surprise Police remind residents to dial 911 if they feel threatened or for any emergency situation.

For questions please contact Duane Fletcher at 623-222-4282 or email questions to duane.fletcher@surpriseaz.gov

Q.) Does the city have a Hazardous Waste Disposal Program?

A.) The city hosts two Household Hazardous Waste Collection events every year. One is in April, the other in October. These events are open to Surprise residents only and proof of residency is required (driver’s license/city utility bill). These events are posted to the city’s web calendar located on the homepage of www.surpriseaz.gov.

Acceptable items:

  • Antifreeze, car batteries, motor oil, gasoline, diesel, and fuel additives
  • Brake-transmission-power steering fluid, degreasers
  • Pool chemicals, fire extinguishers and gas cylinders
  • Compact fluorescent light bulbs
  • Stain, varnish, turpentine, cleaners, adhesives
  • Paint, paint thinners, solvents, cleaners, adhesives
  • Pesticides, herbicides, fertilizers and other lawn chemicals
  • Freezers, refrigerators ( no RV refrigerators with ammonia)
  • TVs, electronics, cell phones, computers, stereos
  • Up to 5 auto tires (no rims and no truck, tires )
  • Washers, dryers, water heaters, stoves, dishwashers, evaporative coolers

The following items are NOT accepted:

  • Regular refuse and bulk trash
  • Bio–medical waste
  • Commercial waste
  • Ammunition or explosives
  • RV refrigerators that contain ammonia
  • Radioactive material

Q.) When will intersection improvement work begin at the Bell/Grand intersection?

A.) This project is managed by the Arizona Department of Transportation (ADOT) and is part of the Maricopa Association of Government’s (MAG) Regional Transportation Plan (RTP). Construction is scheduled to begin in late 2015.

The design, which was supported by City Council and residents, will help move traffic efficiently in the area, while limiting the impact to local businesses.

The project design will include traffic lights and on/off ramps that will be built into the median point of Bell as it crosses over Grand and the BNSF rail line, in a pattern called Median Urban Design. Traffic on Grand will not stop. Traffic exiting onto Bell will use the ramps built into the median. Traffic on Bell entering Grand will also use the median ramps.

A map and complete details on this project are available at www.surpriseaz.gov/bellandgrand.

Q.) When is Costco coming to Surprise?

A.) This is a question I hear often and what I can tell you is that while we would love to bring Costco to town there are no immediate plans in the works. Our Economic Development team continues to reach out, but it is up to Costco to determine if/when to locate in Surprise.

Q.) What is happening along the Loop 303?

A.) All projects involving the 303 are managed by the Arizona Department of Transportation (ADOT), including the planned intersection improvement work at 303/Grand. That project is set to begin in late 2014.

Visit ADOT’s Loop 303 web site for the latest information: http://azdot.gov/projects/phoenix-metro-area/loop-303-north-of-i-10