Tag Archives: department contacts

District 2 Update – May 2020

March and April brought a lot of change to our community! Governor Doug Ducey’s Executive Order (2020-18), “Stay Home, Stay Healthy, Stay Connected” went into effect on March 31 at 5 p.m. This order reinforces the state’s efforts to protect public health by reminding Arizonans to maintain healthy habits and find alternative ways to stay connected while spending time at home. Under the Executive Order, Arizonans shall limit their time away from their place of residence except to conduct or participate in essential activities, for employment or to utilize any services or products provided by essential business services. For more information on this particular order, please visit https://azgovernor.gov/executive-orders.

Mayor Skip Hall, in consultation with City Council and in response to the COVID-19 pandemic, announced a State of Emergency for the city in an effort to preserve public health on March 19. With that declaration, many city facilities are closed to the public until further notice. Please know that city business will continue to be conducted and core services will not be impacted. Those core services include fire-medical, police, trash, water and other essential city services.

The following city facilities are closed to the public for walk-in services. Select services may be available by appointment:

  • City Hall (including service counters for: City Clerk, Cashier, Development Services)
  • Fire Administration
  • AZ TechCelerator
  • Senior Center (meal delivery and pick-up will continue)
  • Parks & Recreation Offices
  • Aquatic Center
  • Tennis & Racquet Complex
  • Countryside Recreation Center
  • Sierra Montana Recreation Center
  • Villanueva Recreation Center
  • Surprise Tennis and Racquet Complex
  • Surprise Aquatic Center
  • Hollyhock Pool

Doors will remain open at the following facilities, but with suspended or limited services so as to reduce public walk-in traffic:

  • Police Department
  • Fire Stations (non-emergency visits are prohibited)
  • City Court
  • Surprise Resource Center (open for drop off and pick-up only)

The city has also closed the following facilities within its parks to curb gatherings: playgrounds, water fountains, basketball courts, pickle ball courts, dog parks, skate park, splash pads, restrooms, and volleyball courts. Ramada and field reservations are not being accepted at this time.

Please continue to practice social distancing while utilizing walking paths or open space and wash or sanitize your hands frequently. Do not use the parks if you are exhibiting symptoms of illness.

City libraries are managed by Maricopa County Library District and are also closed to the public. You can still access their eMedia collection by visiting www.mcldaz.org

Please contact the city by phone or email for assistance:

  • City Clerk – clerk@surpriseaz.gov / 623.222.1200 (Passport services have been suspended until further notice)
  • City Court – municipalcourt@surpriseaz.gov / 623.222.4800
  • City Manager – 623.222.1100
  • Community Development / Development Center – 623.222.3000
  • Economic Development – 623.222.3300
  • Fire-Medical – Emergency 9-1-1, Non-Emergency 623.222.5000
  • Human Resources – hr@surpriseaz.gov / 623.222.3500
  • Human Service & Community Vitality – 623.222.1500
  • Marketing & Communications – 623.222.1431
  • Mayor & City Council – 623.222.1300
  • Parks & Recreation – recreation@surpriseaz.gov / 623.222.2000
  • Police – Emergency 9-1-1, Non-Emergency 623.222.4000
  • Public Works – 623.222.1900
  • Utility Payment – www.surpriseaz.gov/payments / 623.222.1900, Option 1
  • Water Resource Management – 623.222.1900

For general questions, please call 623.222.1900. The city’s website at www.surpriseaz.gov is also a great resource for connecting with staff.

During this overwhelming time for all of our communities, it is important for our residents to know how to access the resources they may need. The city offers a webpage that provides community support resources and volunteer opportunities amid COVID-19. These resources include free meal services, stress and anxiety resources and a community resource guide to name a few. For more information, please visit https://www.surpriseaz.gov/3804/COVID-19-Community-Care-Resources.

As I am sure you are aware, Census 2020 is underway. We need your help for a complete count. It only takes a few minutes to complete the Census. Its importance for the city is critical so that we can get the proper funding based on an accurate population count, amongst several other reasons, including critical funding for things like schools and transportation. If you have any questions, please do not hesitate to contact us or visit our website at www.surpriseaz.gov/Census2020.

Lastly, please stay safe and practice the guidelines we have all been given by the CDC, the Arizona Department of Health Services and the Governor’s office. Wishing you nothing but the best during this difficult time. Please remember City Council is here for you.