Tag Archives: updates

District 2 Update – September 2019

The first day of fall is September 23 and although temperatures may not agree, summer is nearing its end. When we think of fall, we begin to imagine pumpkin spice and earlier sunsets. September is the beginning of these feelings but let’s not forget that the month starts off with Labor Day.

Labor Day is the first Monday in September and is celebrated to acknowledge the contributions and achievements of the American worker. On September 5, 1882, 10,000 New York City workers took unpaid time off to march from City Hall to Union Square. This would become known as the first Labor Day Parade and the first working man’s holiday. It took over 12 years for Congress to pass an act to make the first Monday in September a legal holiday in the District of Colombia and its territories. Today, Labor Day is celebrated across the United States with parades, barbeques, fireworks, and other public gatherings to honor the working men and women.

Surprise City Hall offices will be closed on Monday, September 2 in honor of Labor Day.  Offices will resume normal business hours the following day.

Patriot Day is observed on September 11 to remember and pay tribute to the thousands of people killed and the numerous injured during the terrorist attacks on 9/11/2001. At the direction of the President, the United States flag will be flown at half-staff to show respect to those who lost their lives.  Many people also observe a moment of silence at 8:46 a.m., as this marks the time that the first plane flew into the World Trade Center.  Although this is not a federal holiday, I hope you take a few moments of your day to honor and remember.  We will never forget.

Neighborhood Grant Program

The Surprise City Council approved funding to support the Neighborhood Grant Program that provides eligible neighborhoods with small grants to fund neighborhood events, functions, or community improvements.

Recognizing an opportunity to encourage community engagement and further build strong relationships with communities in Surprise, the city designated $10,000 to support the grant program for FY20.

Please visit www.surpriseaz.gov/3406 for more information as well as the online application.

City Events

On September 14, the City, in conjunction with the Northwest Regional Landfill, is hosting a residential clean up event from 7:00 a.m. to 1:00 p.m. Residents are able to dispose of a single load of residential waste that weighs no more than 2,000 pounds for free. Proof of residency is required so please don’t forget your driver’s license and utility bill. The Northwest Regional Landfill is located at 19401 W. Deer Valley Road.

New Businesses

EOS Fitness is under construction at the northwest corner of Bell Road and the Loop 303. The 54,000 square foot facility will feature a pool, group fitness classes, sauna, cycling studio and much more!

The Texas Rangers are in the process of developing and building their new housing facility. This development will house players and team staff year round. The scheduled completion is this winter, just in time for Spring Training 2020.

Friendly Reminders

Sun City Grand residents are urged to obey traffic laws and restrictions. Please be mindful of your surroundings to help ensure a safe neighborhood!

I would like to invite all of my residents to attend one of my monthly chats. I meet the second Wednesday of each month from 3:00-4:00 p.m. in the Arizona Traditions classroom (18265 Traditions Loop Rd.). Please ask the gate guard for directions upon arrival. Additionally, I meet the fourth Tuesday of each month in the Sun City Grand Palm Center-Mediterranean Room (19726 N. Remington Dr.) at 10:00 a.m. Please stop by and hear about what’s going on in the city and discuss any questions or concerns you may have.

District 2 Update – June 2019

Pets traveling with their owners to run daily errands have become the normal routine for many residents. Dogs typically love car rides and are absolutely adorable hanging their heads out of the window for the feel of fresh air on their faces. However, if you cannot bring your fur baby into the store or restaurant with you, please leave them at home during the summer! Heading into the grocery store for a quick item or running into the pharmacy might not take a significant amount of time; however, the intense summer temperatures make a vehicle an extremely dangerous place.

On a regular 100-degree day, it takes less than one hour for a dashboard to heat up to 157 degrees, a steering wheel to reach 127 degrees or the seats climb to 123 degrees. A few minutes is all it takes for a pet or child to die of heat stroke. According to the National Safety Council (NFC) a reported 52 child deaths occurred by being left in a hot car in 2018.

Unfortunately, in many of hot car deaths, the driver simply forgot there was a passenger in the backseat. One tip that has been shared is to place a significant item in the front seat of the car to remind you of precious cargo in the back.

There is a Good Samaritan Law in Arizona that protects any individual who enters an unattended motor vehicle to remove a child or domestic animal from civil liability if a good faith belief exists that the child or pet is in imminent danger, injury or death. The law also requires the person to notify law enforcement or emergency medical personnel before entering the vehicle and to stay with the child or pet until authorities arrive.

Asphalt becomes just as dangerous for our pets. Being too close to the heat radiating off the ground can cause a dog’s body to heat up very quickly causing heat stroke as well as burning or damaging their paws. Pets should be walked early in the morning to avoid the direct sun.

The American Society for the Prevention of Cruelty to Animals (ASPCA) has an abundance of helpful tips on pets and the summer heat. It is just as important to watch your pets around pools. Not all dogs are good swimmers and, just as with children, pools can be very dangerous.

Friendly Reminder

Concerns regarding the driving in Sun City Grand have recently been brought to my attention. Sun City Grand residents are urged to obey traffic laws and restrictions. Please be mindful of your surroundings to help ensure a safe neighborhood!

As always, I invite you to join me at one of my monthly meetings. I meet the second Wednesday of each month from 3 – 4 p.m. in the Arizona Traditions Classroom. Please ask the gate guard for directions upon arrival. Additionally, I meet the fourth Tuesday of each month in the Sun City Grand Palm Center – Mediterranean Room (19726 N. Remington Dr.) at 10 a.m. Please stop by and chat with me about what’s going on in the city!

District 2 Update – May 2019

Welcome to May! Summer will officially begin next month; however, we are already feeling the heat. During the summer months, water conservation is extremely important. Residents fear that we are running out of water when, in fact, the Southwest region of the United States has been in a drought for over 15 years.

While Arizona has managed the use of its water exceptionally well, one of the state’s water sources, the Colorado River, continues to produce less water. Whether or not these reduced levels are a snapshot in time or the new normal, the water from the Colorado has to be managed and preserved.

In late January, the State of Arizona approved the Colorado River Drought Contingency Plan (DCP). The DCP is a set of agreements designed to protect the Colorado River system through voluntary reductions and increased conservation. While DCP is not a permanent solution, when combined with Arizona’s innovative water management programs, conservation and collaborative long-term planning, Arizona will continue to enjoy reliable water supplies.

Water conservation is a priority of Epcor, as they are the largest private water utility in Arizona. Epcor carefully monitors and makes necessary repairs to their systems to ensure water is not wasted. Proper water management will help conserve water and save money. Epcor has recently signed an agreement with the Maricopa Water District that will add up to 5.87 billion gallons of renewable water supplies to their portfolio. This will strengthen the supply of surface and groundwater that can be offered to customers.

The City of Surprise is also dedicated to teaching water conservation to ensure residents have proper education on ways to use water wisely.

Please visit www.surpriseaz.gov/134/Water-Conservation for an array of water saving ideas, water saving plants, landscape watering guidelines and much more.

Friendly Reminders:

Recently, many concerns have been brought to my attention in regards to the driving in Sun City Grand. Sun City Grand residents are urged to obey traffic laws and restrictions. Please be mindful of your surroundings to help ensure a safe neighborhood!

City Hall will be CLOSED on May 27 in Observance of Memorial Day.

As always, I invite you to join me at one of my monthly meetings. I meet the second Wednesday of each month from 3 – 4 p.m. in the Arizona Traditions Classroom. Please ask the gate guard for directions upon arrival. Additionally, I meet the fourth Tuesday of each month in the Sun City Grand Palm Center – Mediterranean Room (19726 N. Remington Dr.) at 10 a.m. Please stop by and chat with me about what’s going on in the city!

District 2 Update – December 2018

The New Year is right around the corner, and with the holiday season comes lots of time with family, friends, and loved ones. Please try and visit one (or all!) of the many incredible activities planned in the city.

Surprise Party – December 1st, 11:00 a.m. – 5:00 p.m. at Surprise Recreation Campus

Live music by SMASHED, Car show, arts and crafts festival, pony and camel rides, roaming entertainment, petting zoo, great food and more! Admission is free with a canned food or toy donation to benefit Sanderson Ford Operation Santa!

Lunchtime Theater – ProMusica Holiday Concert – December 6th, 12 – 1 p.m. at Arts HQ

The Women in Song vocal ensemble and accompanist perform your favorite holiday songs! For reservations call 623.584.2626.

Tech the Halls Holiday Open House – December 6th, 5 – 7 p.m. at the AZ Techcelerator

The AZ TechCelerator’s 3rd Annual “Tech the Halls” Holiday Open House, showcasing the groundbreaking tech evolving at the business incubator, will open to the public from 5–7 p.m., on Thursday, Dec. 6 at the AZ TechCelerator campus.

AZ Humanities – Dauntless Courage and Boundless Ambition: The Life of Buckey O’Neill – December 12th, 11:00 a.m. – 12:00 p.m. in the City Council Chambers

Speaker: Kevin Schindler
Buckey O’Neill was one of Arizona’s legendary pioneers, even author William MacLeod Raine called him “the most many-sided man Arizona has produced”. Before dying in Cuba while serving as one of Theodore Roosevelt’s Rough Riders, O’Neill made his mark in Arizona as a newspaper editor, sheriff, mayor, and prospector, among other professions. Whether chasing train robbers across the Arizona’s frontier, promoting the Grand Canyon as a tourist destination, or reforming education practices while serving as school superintendent, he lived with an eye toward helping Arizona mature from an untamed western territory to a creditable state.

Sunday in the Park – December 16th, 12 – 4 p.m. at Surprise Stadium

Bring the whole family to enjoy live music by Dirt Road Kings and a selection of food trucks. The best part is that admission is free!

Poetry Slam – December 21st, 6 – 8 p.m. at WHAM

This event features open mic night for poetry, free verse, and storytelling! All are welcome to participate as performers and/or listeners. Any established or original pieces may be read. This is a free event and open to the public! No registration required.

I would also like to take this opportunity to welcome back our winter visitors and remind you all of the distracted driving ordinance that went into effect a few months back. The ordinance makes it illegal to use a mobile communication device – such as a cell phone – while driving, UNLESS it is in hands-free mode, or the driver is contacting emergency personnel for emergency reasons. Under the law, violators will be subject to a $250 fine when cited by officers. This is another friendly reminder to be safe on the roads and to Drive Wise, Surprise!

Please note that City offices will be closed December 25th in observance of Christmas Day. Wishing you a wonderful holiday season, and a happy new year!

District 2 Update – October 2018

I’d like to begin this month’s message by thanking the voters of Surprise for participating in the August Primary Election. Every vote matters and I hope you realize that.

I encourage everyone to educate themselves on who is running and what is being placed on the ballot, in order to make an informed vote for the November 6th General Election. To view all of the ballot issues visit https://azsos.gov/elections/2018-publicity-pamphlet.

If you’re not already registered to vote, registration forms can be found at Motor Vehicle Division (MVD) Offices, the Post Office, or in the Clerk’s Office at Surprise City Hall. Voter registration deadline is 29 days before Election Day, which in the case of the General Election would be midnight, October 9th. If you would like to check the status of your records, I encourage you to call the Maricopa County Recorder’s office at (602) 506-1511.

On a non-election topic, I feel it important to inform Sun City Grand residents about a potential change in water utility rates through EPCOR. The Arizona Corporation Commission (ACC) has ordered EPCOR to either keep their 11 water districts separate, or consolidate them into one district. Consolidation would allow for consistent rates across the board and would produce cost savings for EPCOR, which would translate to us, the customer. If the consolidation happens, our rates will see a slight increase initially, then decrease over the next 5 years, ultimately landing at a rate consistent with the remaining water districts through EPCOR; based the average water consumption of 7,000 gallons with ¾ inch pipe, that would be $41.45 monthly at the end of the 5th year. Based on the same calculations, if the districts remain separate then our monthly rate would average $47.01. As of this writing, a decision has not been finalized, but if you would like to view more information on EPCOR’s rate consolidation case, please visit www.epcor.com/waterconsolidation.

I also remind you this is the time of year when the temperatures cool and our city has so many fun outdoor activities planned for you, your family and friends to enjoy!

  • Come cheer on our Ottawa University (OUAZ) football team at Spirit Field in the Civic Center Complex. Support your local team! The October home games are scheduled for October 6 vs. Arizona Christian and October 13 vs. Texas College. Game times are 7 p.m.
  • Our signature street-festival, Surprise Fiesta Grande, kicks off on October 13! Enjoy live music, food trucks and more from 5 p.m. – 10 p.m. next to our Senior Center on Hollyhock Street.
  • The Sunday in the Park Food Truck Festival at Mark Coronado Park is October 21 from 4 p.m. – 8 p.m.
  • Our Arts Scene lights up this fall with a public arts bus tour, Sunset Theater, Lunchtime Theater performances and Wham’s Poetry Slam all set for this month. Get the details at surpriseaz.gov/arts.

And finally as our new distracted driving ordinance goes into effect, please remember to obey all traffic rules, drive safely and stay vigilant as more traffic will be in our neighborhoods and on our city streets as we welcome our Winter Visitors!

District 2 Update – August 2018

As the month of August gets underway, temperatures remain high, and so does the temptation to lounge by the poolside or take a dip in the nearest lake. Here in Arizona, it is so easy to take for granted the luxury of relaxing by the water, that we may forget how easy it is for a child to slip into a pool unnoticed. Whether stepping inside the house to grab a towel, walking away from the lake shore to grab a drink from the cooler, or paying too much attention to what’s on our cell phone, we must not forget to take proper steps to adequately supervise children around any body of water.

Since 2004, August has been designated as Drowning Impact Awareness Month in Arizona. Each year, the Phoenix Children’s Hospital and the Drowning Prevention Coalition of Arizona partner with local cities and the Governor’s office to promote awareness for drowning prevention and water safety practices. According to the Drowning Prevention Coalition of Arizona website, June, July, and August are peak times for child drownings in Arizona, however back to school distractions in August make it a high risk month for child drowning. Although child drownings are nearly 100% preventable, they continue to be a top cause of injury and death for children in Arizona. In fact, between 2010 and 2015, drowning was the leading cause of death among children aged 1-4 years old. This is an alarming statistic that I hope to see decline in the immediate future.

For the past few years, Mayor Wolcott has proclaimed August as Drowning Impact Awareness Month in the City of Surprise. This year, the proclamation will be read aloud and presented to the city’s Fire Department at the August 7th City Council meeting. To provide more opportunities for water safety, the City is also offering free beginner group swim lessons for 3-5 year olds thanks to a sponsorship with Surprise Firefighter Charities. There are two sessions in August; session 1 takes place from the 6th to the 16th, and session 2 takes place from the 20th to the 30th. Group lessons for ages 6 & up, as well as private lessons for all ages are also available. Fees for Surprise residents start at only $25! For more information, call the Surprise Aquatic Center at (623) 222-2500. Space is limited and fills up fast, so call today!

Salt River Project (SRP) provides a fantastic opportunity for families with young children who have pools in their backyards. Thanks to a partnership with United Phoenix Fire Union Charities, SRP provides free pool fences to families who have one or more children aged 6 and under living in the home, and meet specific income requirements. Details and the application can be found on SRP’s website, https://www.srpnet.com/safety/home/poolfence.aspx.

In closing, I want to leave you with this great tip, which you will see on all Drowning Impact Awareness Month literature: To prevent child drownings, follow the ABC’s of Water Safety – Adult supervision when children have access to water, Barriers between children and water, and Classes in CPR for adults, swimming lessons for children at the appropriate age. You’ve probably heard it before, but taking your eyes off of a child for just two seconds can mean the difference between life and death. As always, I am happy to speak more about this topic. Please give me a call at (623) 222-1322, or email me at Nancy.Hayden@surpriseaz.gov.

D2 July News Update

District Meetings

Every year, the Surprise City Council takes a month-long recess in July, with regular meetings resuming the first Tuesday in August (August 7th). Although we will not be meeting this month, I encourage you to stay engaged! Give me a call at (623) 222-1322, or send me an email at Nancy.Hayden@surpriseaz.gov. I would also love to speak with you in-person at one of my district meetings – either the 2nd Wednesday from 10-11 a.m. at Arizona Traditions Neighborhood Center (July 11th), or the 4th Tuesday from 10-11 a.m. at the Sun City Grand Palm Center, Mediterranean Room (July 24th).

Upcoming Events

I want to take this opportunity to share some of the exciting events the City will be hosting this week. The 35th Annual Fourth of July Celebration will be held this Wednesday, July 4th at the Surprise Stadium, 15850 N. Bullard Avenue. Come by and watch a rookie league baseball game between the Cincinnati Reds and the Texas Rangers, with gates opening at 4:30 p.m. and the first pitch at 5:30 p.m. After the game, stick around to view the 20 minute firework show! Admission to the game is free, but canned food donations are encouraged. If you prefer to skip the game and just enjoy the fireworks, Mark Coronado Park will be open to the public for live music and lawn seating at 6:00 p.m. The park is located just north of the stadium, at 15960 N. Bullard Avenue.

Additionally, the City is hosting the Vietnam Memorial Moving Wall, a half-size replica of the Washington, D.C. Vietnam Veterans Memorial, from July 5th to July 9th at Mark Coronado Park. The replica wall was created so that people who cannot travel to DC, can still share in this special way of honoring and remembering the sacrifice of our Vietnam service members. The wall is engraved with more than 58,000 names of killed or missing Vietnam service men and women. This event is free to the public, and will be open 24 hours for viewing. Directory books will be available from 8:00 a.m. to 8:00 p.m. The schedule is as follows:

July 5, 9:00 a.m.
The Moving Wall Opens to Public

July 6, 6:00 a.m.
Welcome Ceremony

July 9, 6:00 a.m.
Closing Ceremony

July 9, 12:00 p.m.
The Moving Wall Closes

Independence Day Schedule Changes

City of Surprise administrative offices will be closed Wednesday, July 4 for Independence Day. Due to the holiday, City of Surprise trash and recycling customers ONLY are reminded that there will be a modified collection schedule that week. Monday and Tuesday pickup will not be affected. Wednesday collection will occur on Thursday, July 5; Thursday collection will occur on Friday, July 6. Please note that not all City of Surprise residents are City of Surprise trash and recycling customers, and as such, may not experience a change in pickup service. Please check with your service provider. For questions about the trash and recycling schedule, please call 623.222.1900.

Have a safe and happy holiday!

Be Heat Safe as Temperatures Rise

Things are heating up in Surprise- literally! With the summer season approaching, extreme heat is an ever-present issue. Each year, 30-50 Arizonans die due to summer heat. A large proportion of those deaths are among the elderly, aged 65 and over. Additionally, individuals with heart disease or high blood pressure pose a high risk for heat stroke and other heat-related illnesses.

It is also noteworthy that certain medications can potentially cause adverse health effects during excessive heat events. Those medications include:

  • Anticholinergics – Antihistamines such as Benadryl (diphenhydramine) and Vistaril (hydroxyzine); Parkinsonism meds; Atropine/scopolamine; Belladonna alkaloids; Neuroleptics; and Antispasmodics
  • Stimulants – Ephedrine/pseudoephedrine and Dietary agents such as ma huang
  • Neuroleptics (antipsychotic) – Phenothiazines such as Mellaril (thioridazine), Thorazine, (chlorpromazine), promethazine, and prochlorperazine; Thioxanthenes such as chlorprothixene and Novane (thiothixene); and Butyrophenones such as haloperidol
  • Other – Lithium

In an effort to combat these statistics, the City of Surprise joined the Heat Relief Network, which provides hydration and cooling off stations with the ultimate goal of preventing heat-related deaths. The following cooling stations are open to anyone in need of relief from the heat:

Surprise Resource Center – 12425 W Bell Road Building A, Suite 124; and
Surprise Fire-Medical Station #301 (FS 301) – 16750 N Village Drive East

It is also important this time of year to have your air conditioning units inspected and repaired as-needed to ensure they function properly for the duration of the summer season. In the unfortunate event that your unit fails during the summertime, and you are unable to get a repairman out right away, please visit one of the cooling stations mentioned above to beat the heat.

Additionally, in the event of a power outage, APS can be reached at 1 (800) 240-2014. In the event of a medical emergency, dial 911, or for a non-emergency please call (623) 222-5000 for Surprise Fire-Medical.

Of course, the cooling and hydration stations could not be made possible without your help! You can assist those in need of relief by donating water bottles, sun screen, sun glasses and hats at either of the heat relief locations.

Finally, as a reminder, never leave children or pets unattended in your vehicle. According to the National Highway Safety Administration, heatstroke is the leading cause of non-crash related fatalities for children 14 and younger. A child’s temperature heats up 3 to 5 times faster than that of an adult’s and when a child’s body temperature reaches 107 degrees, they die. Be mindful when you transport children in the car and be sure to call 911 if you do see a child alone in a vehicle.

As always, I am here for you should you have any questions. Send me a message at Nancy.Hayden@surpriseaz.gov, or give me a call at (623) 222-1422. Have a safe and wonderful summer!

District 2 Update – May 2018

Hello, fellow neighbors!

As we approach the Summer season and our Winter residents head for cooler weather, I’d like to remind you all to stay engaged with what’s happening here on the home front. We have two very important elections coming up, so I want to be sure you have the most current information.

Circle City Water Acquisition

This month, registered voters will have the opportunity to exercise their right to vote on a way to increase our surface river water allocations to meet future needs.

In support of the City Council’s Strategic Plan goal to “Ensure sufficient water resources for current and future needs,” Council, in November, approved a Special Ballot-by-Mail Election on May 15, in which Surprise voters will decide whether or not to authorize the purchase and acquisition of Circle City Water Company.

Circle City Water Company is a small water service company in the northern part of Surprise’s planning area and future water service area. Circle City Water serves approximately 170 customers.

In addition to the company’s existing customer base, Circle City also has a Central Arizona Project (CAP) subcontract that would increase the City’s current CAP allocation of Colorado River water (Surface Water) by more than 38 percent.

If approved, the purchase would be funded through the sale of current and future water portfolio assets. As a reminder, Sun City Grand’s water provider is EPCOR and the city only manages the sewer portion of our water bill. Should voters approve the purchase and acquisition of Circle City Water, we will grow our surface water portfolio, which means we can service more people as the city grows.

Don’t forget, replacement ballot voting begins on May 5th. More information about this Special Election can be found at www.surpriseaz.gov/waterelection, or by contacting the Water Resources Management Department at (623) 222-7100.

City Council Primary & General Elections

Five Council seats are up for election this year. Now more than ever, your vote can make a huge difference! The offices to be filled are as follows:

Three Council Seats with 4-year terms expiring in 2022: District 1 (Acacia), 5 (Palm), and 6 (Palo Verde).

Two Council Seat with a 2-year term expiring December 2020: District 3 (Mesquite) due to resignation in 2017, and District 2 (Cottonwood) to fill the remainder of a term left vacant due to the passing of my dear husband and your former Councilman, Jim Hayden, in 2017.

The deadline for voter registration is Monday, July 30th. If you are unsure of your registration status, visit www.maricopa.vote. Registration is also available in-person at the Surprise City Clerk’s Office Monday through Friday 8:00 a.m. to 5:00 p.m.

The Primary Election takes place Tuesday, August 28th, followed by a General Election (if necessary) on Tuesday, November 6th.

Stay In Touch!

As always, if you need to reach me, I can be contacted via email at nancy.hayden@surpriseaz.gov, by phone at (623) 222-1322, or through social media on Twitter @CM_Hayden or on my Facebook page at www.facebook.com/councilwomanhayden. To our Winter residents, I encourage you to reach out to me if you want to know what’s happening here in Surprise while you’re away. To our year-round residents, I look forward to toughing out the heat with you!

Emergency response in a growing city can be challenging

Over the last few months, several meetings were held to discuss the city’s FY18 budget and its priorities. After many discussions, City Manager Bob Wingenroth presented his Recommended Budget which is scheduled for approval this month. These budgets discussions marked my first as an elected official in Surprise. With that being said, maintaining current services and protecting our residents is my priority.

When I reflect on the protection of our residents, public safety comes to mind. One of the key aspects of public safety is to save lives and protect property. In order to accomplish this, we need to ensure our response times to these incidents are more than sufficient. As an elected official, I have an obligation to the citizens of the city to make sure we can adequately protect our residents in the event emergency and fire services are needed. Having spent most of my career with the Glendale Fire Department, I focus on response times. When lives and property are at risk, every second of the emergency response cycle counts.

Response to medical emergencies is constantly evolving. Science is becoming more and more sophisticated. The more we learn, the more it changes. Paramedicine has certainly contributed to quicker and more efficient responses as has telemedicine. For example, telemedicine utilizes technology that has significantly changed how EMS providers perform care. Ambulances and fire apparatuses can now carry advanced diagnostic equipment that has become more portable and more affordable. EKG monitors perform and transmit 12-leads, record vital signs, and measure carbon dioxide levels in expired air and carbon monoxide levels in blood.

Even with all of the enhancements listed above, response times and resource management remains a complex part of service delivery. The time of day, street networks and traffic planning are all items that have a large impact on the response times.

The City of Surprise currently has seven fire stations, all of which provide for Advanced Life Support (ALS) via Fire Engines and Ladder Trucks. This delivery model has proven to be very effective and ensures that the crews are always ready for whatever call comes up. All trucks are equipped with GPS devices that report their location to the Phoenix Fire dispatch center. Phoenix Fire is then able to determine the closest unit to the call and sends them to help reduce response times. This process ensures all resources are being used in the most efficient manner. Unfortunately, if there are multiple or stacked calls for service in a specific areas of the city, units are sent over to help cover those calls. This situation is what causes response times to become extended. Here is an example:

If a call for service comes out in the southeast corner of the city, currently there is no fire station there to cover that call. This call is routed to the closest unit; a majority of the time this is Fire Station (FS) 305, near Surprise Stadium. When FS305 gets that call their area is left uncovered. Any call for service in that area is now served by neighboring fire stations such as Fire Station 306 located at 16645 W. Clearview Boulevard. This means that the response to a current call in Fire Station 305’s first due will be extended. In addition, any call that takes place in Fire Station 306’s first due while they are out will also be extended because it is being back filled with a unit outside of that area.

The Surprise Fire Medical Department (SFMD) has a goal to be at your door step within 6 minutes of the call for service 90% of the time. With this goal in mind you can see why calls for service in uncovered areas can cause the entire system to underperform. According to the American Heart Association, every minute after cardiac arrest and no advanced care (AED & CPR), the chance of survival decreases by 10%. After 10 minutes the chances of survival is very poor.

Surprise continues to grow which means more demand on all of our services, including public safety. It is imperative that we continue to serve our residents adequately and ensure their safety is our first and foremost concern.